Record Bugs in Dlubal Extranet

Product Support
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Hi Soeren,

I hope this is the best place to post this, let me know if I should post it elsewhere.

A few times in this community I’ve posted about issues not sure if I was doing it incorrectly or whether its a bug. The dlubal employees often check this and confirm its a bug and then pass it on to the development team and give the bug ID. Because its employee submitted it doesn’t show on Development > Submitted Bug Reports | All Users.

Maybe it could be a good addition so that when they raise bugs from a forum post they can check a box or something so it also goes on the’ Submitted Bug Reports All Users’ and everyone on the forum can track it? Its not a massive issue if this isn’t possible as the relevant employee is always super good at updating and letting use know when its fixed, just putting the idea out there :slight_smile:

I do love the fact that they raise the bug for us as then its instantly confirmed as a bug because they are usually the experts on the issue, and they can definitely describe it better than I can for the bug report!

Thanks,

Samuel

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Hi Samuel,

thanks for your suggestion – you're very welcome.

I've forwarded the topic to my colleagues @clemens.gutmann, who are more familiar with the procedures for bug reporting. They'll certainly review and discuss it, and we will keep you updated !

Best regards
Sören

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Hi Samuel,
thank you for the suggestion! I forwarded it to our management, and they approved your idea :partying_face:
We're currently investigating, how this can be implemented. Right now cannot say how long this will take, but I'll keep an eye on it :wink:

Best Regards,
Clemens

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