Dear Dlubal Support Team,
I am a master student at ETH Zürich. I have recently received my student licence login details for RFEM and successfully downloaded and installed both the software and the Dlubal API package.
However, when I enter my API key in Python, I receive the following error message:
"RuntimeError: gRPC Connection error: UNAUTHENTICATED - API access has been restricted. Your company does not have permission to use the Dlubal API Service, or the limits defined in your subscription plan have been exceeded."
I was surprised by this, as the licence confirmation email states that the student licence allows full use of the software for one year, free of charge. Could you please clarify whether API access is included in the student licence, and if so, advise on how this issue can be resolved?
Thank you in advance for your help.
My User ID is 350369