📢 Temporary Issues with Online Licensing

Hi everyone,

we're currently experiencing problems with our licensing system. This may affect logging in to the following applications:

  • RFEM 6
  • RSTAB 9
  • RSECTION 1
  • RWIND 3

Our team is working to get everything back up and running as quickly as possible.

:right_arrow: We're sorry for the inconvenience and will keep this post updated as soon as we have more information.

Thank you for your patience

:heart_exclamation:

Quick update: everything is back up and running.

The affected applications should be fully accessible again, and we're currently investigating the root cause to prevent this from happening again.

Thanks again !

6 Likes

Question:
Is there now a redundant server system for the online licenses?

It still doesn't work for me!!

Hi Markus1,

please contact our customer support – preferably by email or phone.

Best regards
Sören

Hello Flo6000,

yes, that exists. However, the problem this morning was not caused by a server outage but by an issue in a database.

Best regards
Frank

1 Like

It's working again now, thanks!

2 Likes

I am receiving information about this thread even though I never subscribed to it. This should be avoided, especially if it is not only about information on system outages but also when you are notified of every reply.

Hi JFSTA,

welcome to the Dlubal Community.

The category Updates & News informs by default about news. The behavior you described is correct and desired. Of course, you can override this default in the settings of your DC account.

You can set notifications for individual topics here:

Best regards
Sören